Frequently Asked Questions
Everything you need to know about your sensory journey with Heaven Scent by Shannon.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our studio.
What is your return policy?
We want you to love your scent. If you are not completely satisfied, we accept returns of unused and unopened products within 30 days of purchase for a full refund.
Are your products cruelty-free and vegan?
Yes, at Heaven Scent by Shannon, we are committed to ethical beauty. All of our products are 100% vegan and never tested on animals.
Can I change or cancel my order after it's placed?
We process orders quickly to ensure fast delivery. If you need to make a change, please contact us within 2 hours of placing your order at [email protected].
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working hard to bring our scents to more countries in the near future.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.