Returns & Exchanges

At Heaven Scent by Shannon, we want you to be completely satisfied with your beauty experience. If you are not happy with your purchase, we offer returns on unopened and unused products within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for your return to receive a Return Authorization code.

• 2.
  Pack Your Items

  Securely place the unused items in their original packaging, ensuring all protective seals and labels remain intact to qualify for a refund.

• 3.
  Ship the Package

  Affix the provided shipping label to your package and drop it off at any authorized carrier location; please keep your tracking receipt for reference.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund to the original payment method within 5 to 7 business days.